FAQ's

HOW FAST IS SHIPPING?

  • Please allow 2-7 business days for your order to be shipped! You should receive an email with your confirmation number and once shipped you will receive a tracking number to which you can track your package through the USPS, DHL or UPS link.

DO YOU DO RETURNS?

  • As we are still a small business we have a no return policy. If you have questions or concerns about your purchase you may direct message our instagram @LOLITAJADEUSA for the fastest reply.

WHAT PAYMENT METHODS DO YOU ACCEPT?

VisaMastercardAmerican ExpressDiscoverJCBDiners ClubShop PayApple PayGoogle Pay
*We also accept Paypal*

WHEN WILL YOU RESTOCK?

  • I will be restocking and releasing new products every few weeks but as I am a small business still learning, follow the instagram @LOLITAJADEUSA for updates and I will be sure to update everyone asap!

WHERE ARE YOU BASED?

  • All products are made and shipped from Los Angeles, California.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

  • Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online they are then packed and shipped, once the tracking email has been sent a cancellation or change is not possible.  Should you no longer want your purchase after placing the order you may email or direct message us on instagram @LOLITAJADEUSA within the same day of your purchase and we can try to take care of that for you.

DO YOU SHIP INTERNATIONALLY?

  • Yes! We ship globally worldwide. We assure you that your package should arrive but it may take a few weeks due to the current COVID-19 delays. We provide DHL shipping that is 1-3 day shipping but it is more costly. 

WHERE CAN I BUY LOLITA JADE? 

  • Lolita Jade is exclusively sold at lolitajade.com. We do not sell on Depop and other clothing and accessory services.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

  • We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us through dm or by email sales@lolitajade.com

WHAT CURRENCY DO YOU CHARGE?

  • All of our products are priced in US Dollars (USD). 

Thank you for everyone’s patience and kindness! I hope every customer is happy with their purchase and feels confident when wearing it. Always my top priority. Welcome to the Lolita Jade Family!